IT Outsourcing

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You want to focus on growing your business, not running IT services. Managed services is a practice of outsourcing management responsibilities and functions and a strategic method for improving operations and cutting expenses on a proactive basis. Outsourcing the support of your Information technology infrastructure means focusing your attention on your business, while benefiting from reduced operating costs and risks without compromising service delivery to your end users. It appears as an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done. The client and the MSP (Managed Service Provider) are bound by a contractual, service-level and non-disclosure agreement that states the performance and quality metrics of their relationship.

On the other hand, your employees cannot work if your technology is not working properly, which further add distractions and reduce productivity and you experience overall revenue loss. Investing in the right IT solutions will help increase your operational efficiency, drive your business growth and improve your users

Regardless of whether you run a large or small business, a Managed IT Service offers several benefits. For each of the following benefits, think about the potential impact on both your daily work and your bottom line. Consider the benefits and how you could reinvest those saved dollars back into your own business. Managed IT service is the ultimate in flexibility, capable of expanding and contracting based on your business needs. This is particularly useful in your business’s early years and during periods of significant growth when things can change at a moment’s notice.

User Productivity:

As business owners and IT directors, you look to technology to improve productivity and enhance the way you do business. When your technology doesn’t do that, there’s a problem. Anytime your users can’t work, you lose money.

Infrastructure Expenses:

Switching to a Managed IT provider reduces infrastructure costs in a number of different ways. When a Managed IT provider takes control of your infrastructure, you are able to downsize the amount of infrastructure you have on-site by using their data centers. You not only save on the cost of the hardware, but also on the energy it uses and the space required to house it.

Additionally, you’ll see savings related to licensing, training and consulting. All of these needs are covered by a single, monthly investment. These services don’t go away to save you money, but rather, they are all streamlined and better managed via a single provider. As a whole, each organization in this study saved $146,801 per 100 users every year just on costs related to infrastructure.

Immediate Expert-Level Support:

You know it and I know it: time is money. IT problems disrupt productivity and stall projects. And time spent struggling to solve IT problems is money down the drain. When you use a managed IT service, you won’t have employees waiting for someone to figure out their technical problem and get them up and running. Instead, you’ll be able to immediately access a “subject matter expert” who can solve your problem and get your business back on track, oftentimes within minutes.

Predictable Monthly Costs:

When you have a managed IT service, you’ll be paying the same amount regardless of how much support you need each month. This means you’ll know exactly what to budget and exactly what service you’ll receive, allowing you to be more flexible when investing in other areas of your business. And keeping an eye on your costs is simpler than ever.

Economy of Scale:

Financial Benefits of Managed IT Services that Save Businesses MoneyAs your business grows, its support structure needs to grow, too. When you use a Managed IT Service you can scale your business up or down with nothing more than a simple discussion with your provider. If you hire on 10, 15 or even 50 employees, they can support them. Similarly, if you’re not using a certain application in cloud computing, you can easily get rid of it.

24/7 Availability:

The 9-to-5 workday is as outdated today as the phone booth. When users work around the clock, so must the network. With a managed services provider, help is always available — days, nights, weekends or holidays — to support users.

Reduce Risk Add Business Continuity:

Every business investment carries a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly. Outsourcing providers assume and manage much of this risk for you, with specific industry knowledge, especially security and compliance issues. We generally are much better at deciding how to avoid risk in their areas of expertise.

Overall Business Productivity:

Finally, all of the above benefits of Managed IT Services combine to increase overall business productivity by creating an IT environment that is reliable, scalable and well-supported. In fact, IDC calculated the effects of overall business productivity on revenue, and they came up with an annual benefit of $229,511.

The success of any complex systems management and or service delivery depends to a great extent on careful planning and the methodology adopted. We have developed our methodologies as a center piece of our service model to provide a foundation with well-defined phases, deliverable and measurable milestones.

ITIL Intigration:

ITIL is an organized set of core IT concepts and framework for managing information technology infrastructure, development, and operations. It doesn’t come with a fact sheet, but rather recommendations on how to utilize IT organizations current best practice into a meaningful alignment with the framework. ITIL is the most widely accepted approach to IT service management in the world.

  •  Service Strategy – How to align the IT service components
  •  Service Design – How to build service components
  •  Service Transition – How to move maturing processes and services forward through their life-cycle 4. Service Operation – How to operate services
  •  Continual Service Improvement – How to analyze and optimize service offerings and processes

Autotask Datto RMM:

Datto RMM (Remote Monitoring & Management) The perfect balance of powerful tools and ease of use built upon the most secure and scalable architecture in the world and Intigration with security tools such as, to Antivirus & Endpoint and windows patch management process.

  •  Complete visibility of every device and pinpoint areas for action.
  •  Implement system-wide monitoring with intelligent alerting, auto-response, and auto-resolution.
  •  Perform non-intrusive, seamless maintenance and support services without scheduling end-user interruptions and downtime.
  •  RMM programs make it possible to see every machine on the network. They can tell what is going on at all times.
  •  Remote management and monitoring software makes sure machines are properly patched with microsoft updates.

ConnectWise Manage:

ConnectWise is a business process automation platform that allows your business to sell, service and support technology more efficiently and in a more streamlined way.

  •  ITIL processes automation
  •  Help Desk Management
  •  Ticketing System
  •  Project Management
  •  Service Support Management